1. Who are we?
We are Sandown Properties LTD, a lettings agency which specialises in long term rentals and holiday lets in the Trearddur Bay and surrounding areas. You can find more information about our managed holiday lets from our website www.trearddurbayholidayhomes.com where as our long term property renal information can be viewed at www.angleseylettings.com
We have been operating as a long-term letting agency for 12 years and have a small dedicated team of qualified and highly experienced staff who are hand to offer guidance and advice to customers and landlords to provide a fully managed let service.
Our holiday let business is an exciting and new venture for us. We have been operating for 18 months and have a wide portfolio of holiday let properties that we fully manage on behalf of holiday home owners in the area.
2. How do I book a holiday?
If you fancy a stay at one of our lovely holiday lets please click on the links attached to each property for availability and price guides. If you require additional information you can contact us via the contact tab on our website or by calling us on 07760 46 00 77.
Why not pop in to our office in Trearddur Bay where we will be delighted to be of assistance. Whether you’re a customer or landlord who is thinking about letting your home out as a holiday let. We are located in the heart of Trearddur Bay at Sandown Properties LTD, Lon St Ffraid, Trearddur Bay, Anglesey, LL65 2UD.
3. What level of service will I receive during my stay?
As a local company, we are at hand 24/7 throughout your stay should there by any problems. You can contact us at any time if you have any concerns and will deal with them swiftly and effectively. We have a small team of dedicated service providers who are on call should any problems arise.
We will welcome you to your property by ensuring that the property is warm and welcoming with a welcome letter and welcome folder providing you with detailed information about the property and the surrounding areas.
3. How much do we charge?
We charge a minimal fee of £15.00 per holiday booking.
4. Do I have to pay the full amount at time of booking?
No. We request a 20% deposit of the total rental cost at the time of booking to secure your booking. The balance of the holiday is then due 8 weeks before your arrival date. Once the balance payment has been received, we will issue you with arrival instructions and everything you will need to know about your stay.
5. Do I have to pay a damage deposit?
Yes. We kindly request that all customers pay an upfront refundable damage deposit of £100.00 for their stay. This can be paid anytime up to a week before your arrival.
The damage deposit will be refunded to you within 5 days of departure pending a satisfactory checkout inspection.
In the unfortunate event that accidental damage has occurred at one of the properties you are staying at (and we do know that accidents do happen, we’re only human!) please advise us of this as soon as possible so that we can start discussions about repair.
6. What if I have to cancel my holiday?
We understand that there will be occasions whereby you may need to alter or cancel your holiday. Please speak with us about any concerns you may have about your bookings. We adopt a flexible cancellation policy based upon a
- 100% refund within 24 hours of booking (provided the stay is at least 60 days away)
- 50 % refund of the amount paid (minus a £10 admin charge) if cancelled at least 8 weeks before check in
- A 25% refund of the amount paid (minus a £10 admin charge) if cancelled at least 4 weeks before check in
- No refund if cancelled less than 4 weeks before check in.
7. Can I bring my pets?
The majority of our properties do allow pets, however please do check carefully first as there are some restrictions at a couple of our managed lets about the brining of pets. In most instances this is due to allergy reasons and not because we don’t love animals.
8. When can I check in?
We understand that you will be eager to start your holiday as soon as possible, and rightly so! Our official check in time is 4.00pm for all our holiday properties and check out is 10.00am. This is simply because more often than not there are guest leaving the day of your arrival and guests arriving the day you leave therefore it’s a tight ship to get the property cleaned and ready in time. Please check with us the day before your arrival whether an earlier check in will be possible and we will try our best to get you into the property as early as possible!
9. Do I need to bring my own towels?
Please check the property listing carefully, we estimate that nearly half of our holiday properties will require you to bring your own towels. Bedding is provided in all our holiday properties.
10. Do I need to pay for heating and Electricity?
No, this is included in the cost of your rental.
11. Is there WI-FI?
Yes! We appreciate the importance of those Facebook updates showing your family and friends what a fantastic time you are having in your holiday therefore WI-FI is standard in all our properties. Please be advised we are a small island and fibre optic and high speed broadband is still outwith reach in many areas.
12. What if I have a complaint?
Hopefully you won’t! but if you feel you have any concerns that need to be raised please advise us as soon as possible as it may be something that we can very easily fix and rectify. There is very little we can do once your holiday has come to an end. On the reverse side of your guest welcome letter at the property is a dedicated space for you to write any small maintenance issues that you may have and we work tirelessly to fix these as they arise so as to not impact on the next guests visiting.
13. What about the use of Hot Tubs?
If you are fortunate enough to stay at one of our holiday lets which features a Hot Tub, please follow and adhere to any guidance that may be at the property for their use. On occasions , the hot tub water may still be heating up on your arrival, this is simply because we have had to change the water immediately prior to your arrival and some hot tubs can take several hours to heat up. Do not use Hot Tubs without consulting your doctor first if you are pregnant, have any thermoregulatory conditions or any heart problems. Children under 4 should not be allowed to use the Hot Tub and all children should be directly supervised at all times around the Hot Tub. When not in use, please ensure all safety clips are closed.
Before using the Hot Tub please ensure you have not applied any sun cream, fake tan, make-up to your skin as this will have a detrimental effect on water quality and will impact upon your enjoyment of the Hot Tub. Failure to do so will may result in a full clean and emptying and the cost of which will be deducted from your damage deposit.
All activities carried out in association with the hot tub is at your own risk.
14. Where can I see the Booking Terms and conditions?
They can be viewed at the bottom of our website ‘Terms & Conditions’ or can be requested by email
16. How do I know my personal information is safe?
17. I’m a landlord with a holiday let home I’m interested in letting out?
Great! Please contact us on 07760460077 for more information. We can arrange a suitable time and date to come out to you and your property to evaluate free of charge giving you a free evaluation of what we expect you will be able to achieve as a rental income for your property as well as informing you of the services we provide