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We appreciate at Sandown Properties LTD that on occasion you may need to cancel or amend your booking.

Please speak with us and see if we can accommodate your request before needing to cancel, we pride ourselves on being flexible and accommodating to customer’s needs.

In the unfortunate event that you still need to cancel your booking, please refer to our booking terms and conditions where you will see our cancellation policy in full.

We adopt a full or partial refund policy depending on how far in advance you cancel your booking.

We will issue a;

  • 100% refund if cancelled within 24 hours of booking (provided the stay is at least 60 days away)
  • 50 % refund of the amount paid (minus a £10 admin charge) if cancelled at least 8 weeks before check in
  • A 25% refund of the amount paid (minus a £10 admin charge) if cancelled at least 4 weeks before check in

No refund is due if the booking is cancelled less than 4 weeks before check in date.